Website: http://www.crutchfield.com

Crutchfield.com cited as "Best of the Best" by BizRate Research®  
Leading Online Retailer of Electronics Wins 9th Consecutive Circle of Excellence Award  
 
CHARLOTTESVILLE, VA (September 23, 2008) — For the ninth straight year, Crutchfield.com has earned a "Circle of Excellence" award for website performance and customer service from BizRate Research, a division of Shopzilla. Crutchfield stands alone as the only consumer electronics retailer — and one of just two retailers overall — to win the "Circle of Excellence" honor nine consecutive years.  
 
Over 200,000 customers have rated their buying experience with Crutchfield through BizRate. In the last year, customers have given the retailer top marks in 13 areas, including: "Ease of Site Use," "On-Time Delivery," "Overall Satisfaction," "Product Met Expectations," "Customer Support," and "Likely to Shop Here Again."  
 
From the website presentation to the swift order fulfillment and the knowledgeable in-house phone and chat advisors, it's clear that Crutchfield cares about every aspect of the customer experience.  
 
"We go to great lengths to provide a satisfying online shopping experience," said Founder and CEO Bill Crutchfield, "but what really sets us apart is our people. That’s why we are most pleased by the high marks we get for customer support. No website can do that as well as a caring human."  
 
Crutchfield's web site features comprehensive articles, product reviews, installation videos, and easy-to-use online shopping tools designed to help customers make the most informed buying decisions and enjoy their purchases for years to come. Crutchfield's exclusive online shopping tools include the car stereo fit engine, TV Fit Finder™ and iPod® digital drive-thru™, which helps users get best fit and sound quality when adding portable digital music players to car audio systems. The site includes a toll-free number for easy access to live experts located in Crutchfield’s Virginia call centers. Customers are invited to interact online with Crutchfield staff and their fellow customers in the forums and blogs at community.crutchfield.com.  
 
About Crutchfield Corporation  
Crutchfield Corporation, which celebrates its 34th anniversary in 2008, is one of the nation's leading catalog and Internet retailers of consumer electronics products. Crutchfield has its headquarters and a retail store in Charlottesville. Since its introduction in 1974, the Crutchfield catalog has been a respected authority on car and home entertainment products, winning many awards for quality, design, and usefulness. The people who staff Crutchfield's call centers are noted for their high integrity, product knowledge, and technical expertise.  
 
For more information, press only:  
Jim Richardson/Crutchfield Public Relations  
434-817-1000, ext. 2809  
jrichardson@crutchfield.com  
 
 

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